Optimize StorageSupport
Having a problem or have a suggestion? Email us at soporte@deskontime.com. We reply in English or Spanish, usually within 2 business days. If you can, tell us your iPhone model, iOS version and what you were doing.
Frequently asked questions
I compressed a video but my iPhone doesn’t have more free space
iOS doesn’t allow shrinking a file, so the App saves a compressed copy and deletes the original. That original stays in “Recently Deleted” for 30 days and still uses space. To free it now: open Photos › Albums (or Utilities) › Recently Deleted › Select › Delete All.
Will I lose quality?
A little, but we aim for no noticeable difference. Before confirming you can compare before and after. “High quality” keeps resolution and frame rate; “Maximum savings” may go from 4K to 1080p and from 60 to 30 frames per second. For photos you choose the quality with a slider.
Are the date, location and albums kept?
Yes. The copy keeps the creation date, location, favorite and hidden status, and the albums it belonged to. Photos also keep camera data, HDR and portrait depth. Videos keep audio and HDR.
Why do some photos or videos say “Not supported”?
Live Photos, bursts, RAW/ProRAW photos, slo-mo, Cinematic videos and spatial content store special information that would be lost when compressing. That’s why the App doesn’t modify them.
My photos are in iCloud
If you use “Optimize iPhone Storage”, the original is in iCloud. The App downloads it before compressing (you’ll see the progress and can cancel). You need an internet connection and some temporary free space.
What happens if I close the App mid-compression?
Nothing is lost. The original is never deleted unless the copy is saved and verified. If the App closes, when you open it again it cleans up anything left halfway or shows the copy under “Pending deletion”.
I only see some of my photos
You granted limited access. Tap “Choose more photos and videos” in the App, or change the permission in Settings › Privacy & Security › Photos › Optimize Storage › Full Access.
Can I recover an original?
Yes, for 30 days: in Photos › Recently Deleted, select the item and tap Recover. After that, or if you emptied the album, it can’t be recovered.
How do I change the App’s language?
The App uses your iPhone’s language (English or Spanish). To choose a different one just for the App: Settings › Apps › Optimize Storage › Language.
Are my photos uploaded to a server?
No. Everything is processed on your iPhone. The App has no accounts or servers. More details in the Privacy Policy.